Our Customers' Reviews
— Dana M., Dothan , AL
I was very pleased with the service I received. Seth was very kind and understanding as I was running late for my appt. They got my vehicle right in and I was able to get my nails done next door while I waited. I was VERY impressed with both sides. I am definitely coming back for my next service....and manicure
— Natalie L., Headland , AL
Have used for years. Great on-time service and quality work. I would recommend them to everyone.
— Jay W., Dothan , AL
Outstanding customer service Outstanding service on my vehicle Fairly priced parts and labor I couldn't ask for more from a shop
— Ivan S., Dothan, AL
I love the service that I got from the staff. The mechanics were very skilled and quick. Would definitely recommend them to anyone.
— Keith H., Clayton, AL
Best service in Dothan, Al... Workers very patient & friendly!
— Asiah A., Dothan , AL
Always receive excellent service. Very friendly staff.
— Suzette B., Dothan, AL
The moment you walk thru the door, you are greeting with a smile and "may I help you". Their customer service is superb! As a woman who knows NOTHING about a vehicle except how to drive it, I feel confident with the service I'm provided with Tuffy! I recommend them to all the women at my job!
— Tonja H., Dothan, AL
Just wanted to say thanks again for all the excellent assistance! This past weekend we were passing through Dothan and had computer issues on our truck. The great folks at Tuffy spent over 3 hours assisting us and even pointed out some things we should take care of soon! I recommend anyone looking for car service go to Tuffy ... we owe them our gratitude for their time, assistance and friendliness to folks from far away!!
— Adam Z., Dunedin, FL
Have used tuffy for years great service and friendly personnel thank you
— Sandy B., Ashford, AL
I had never used Tuffys before, but the service I received was 100% courteous and top notch! I will definitely use them again for other needs. They went above and beyond expectations! Very friendly and willing to work with me on payments. Thank you for everything!!!!
— Debbie M., Dothan, AL
Had a last minute oil change. They got right on it no long wait. Very respectful workers.
— Reba D., Slocomb, AL
My daughter has been bragging about Tuffy for months, so when my car needed an oil change I decided to give them a try. They are everything she said. They know their stuff! They are friendly and fast!
— Cindy C., Dothan, AL
Tuffy Dothan is absolutely the best. I have done busy with them for years and have always been treated well. Their great customer service always leaves me with an exceptional experience. I feel confident in the work that they perform and would take my car for any need.
— Cindy C., Clopton, AL
Once again well-pleased. Expensive repair but completed in a timely and professional manner.
— Bruce J., Dothan, AL
They were very friendly and nice and they were patient with me and I am very appreciative that they did an excellent job on my car and the new tires I got from you all are great as well and the service was fast and efficient... thanks you guys rock!!!!!
— Jarvaneschia B., Dothan, AL
Since the first time I had my car serviced at Tuffy, I never went anywhere else. The manager Tom has excellent customer service and always gets whatever I need done in a timely manner
— Ashley B., Midland City, AL
What a great place to have work done on your vehicle Tom the manager is a very nice and helpful Its a very laid back place with no pressure They tell you only what you need
— James R., Dothan, AL
Wow very impressed with the service I received Today !! Very professional staff Thomas was very Knowledgeable And explained things clearly to Me it was nice not to be pressured into buying things Like a lot of the other big name service centers
— Tom ., Dothan , AL
TUFFYS ..great experience ..the welcome from Tom..i just knew all would be good with them taking care of my car...and that I found honest..trusting place ...cant say enough..the crew...great bunch of guys for sure..this is my cars home...THANK ;YOU TOM.....
— maureen R., hartford, AL
Did a great job. Very well pleased.
— Larry T., Dothan, AL
Kam is absolutely amazing! He is so straightforward and honest. He takes his time and makes sure that you fully understand what is going on with your vehicle and never tries to sell you something that you dont need. Customer service by all at Tuffy is amazing!
— Sierra F., Graceville, FL
Very personable and reasonable staff also very through
— Tyler L., Slocomb, AL
Excellent service, oil change and tire rotation. Price as advertised, in and out in the time told. Great experience. Thanks
— Kevin N., Dothan, AL
I recently took my Dodge Ram truck in for service. The next day I got a voice message from your customer service representative with an toll free number. I called several times but could not get the speak to anyone and I left several messages to call me back. No one returned my calls. Yesterday, I took my wife's Jeep for service. I again called the toll free number, left messages, but still no response from your corporate customer service people. This is no way to treat a customer. Now, they could take some lessons frorm the manager of the Dothan Tuffy store, "George". I have been a long time customer of Tuffy in Dothan, through several different managers. But, the current manager "George" is truly a PROFESSIONAL manager. He is experienced, knowledgeable, and extremely "CUSTOMER ORIENTED". In short, he always tells you the TRUTH. He is extremely trustworthy and is truly concerned about his customers. Many have followed him from previous auto service facilities, as they want him to be in charge of their auto needs. He is THAT, DAMN GOOD! You should model some of your other managers after George. In a rating of George from 1 to 10', I would rate his managerial skills as a 20!
— Barry J., Noe, AL
the guys were great they worked with me and explained the multiple finance options they offered.
— Terry C., Dothan, AL
On time, fast, and reliable service for the past three years! Military should not go anywhere else! The real deal!
— Mike A., Dothan, AL
Everyone at Tuffy's is very accommodating and their work is trustworthy! I am always pleased& a friendly atmosphere.
— Stacy C., Dothan, AL
— Marquitta L., Midland, AL
They really help as soon as I walk through door, Seteh and Thomas were great with helping me out. Great job guys.
— Linda L., Dothan, AL
Have used Tuffy for years. Good service and friendly staff.
— Bruce J., Dothan, AL
Great customer service. Finished changing my oil in a timely manner and checking my tire for glass.The prices are great compared to other dealers and companies in the area. I appreciate the coupons and not being told that my car could not be service like some companies in the area. I don't like to make appointments for an oil change that takes only 30 to 35 minutes.
— nita j., dothan, AL
Excellent service once again! While having great conversation with the shop Manager (Seth). I will continue to refer people to this place because everyone is so professional and nice. They take care of my jeep when I bring it in.
— Gentry D., Dothan, AL
Great & friendly service!
— Chris L., Dothan , AL
I am not typically a review writer but I feel obligated to give credit where credit is due. My son and I were in town for a tennis tournament. I noticed I was leaking oil about 3 hours in my 6 hour journey. I was able to make it to Dothan and asked for a recomendation about where to take my truck. One girl mentioned Tuffy's. I am so glad she did because they took my car in the next morning and had me fixed in no time. Found out it was a cut in my oil filter. They could have taken advantage of me because I was from out of town and kinda desperate but they did not. They fixed my truck for $42 bucks and sent me on my way. These people can be trusted!!!! Great job guys! Thanks!!
— Roger D., Franklin, TN
Seth and Thomas was very good at the front desk helping my girlfriend get new tires.I love the fact that these guys talk to us like they knew us for years.It was fun talking to these guys while waiting for the service to be done.I rate the two guys a 10+.Thank you Seth and Thomas.
— Anthony K., Dothan, AL
I called numerous locations in Dothan in my search for new tires. I even visited a local business that came highly recommended and was treated rudely. The man who greeted me, (hesitate to use that term because I seemed to be a bother to him) said "Lady, you must not know that everybody closes at noon around here". My experience with Seth was exactly opposite. He was professional, knowledgeable, and treated me with respect. He took the time to answer my questions and helped me find an affordable solution. To say that I am pleased would be an understatement. I will recommend Seth and Tuffy to everybody. My 2000 Tahoe will stick around a while longer now that it rides so well on my new tires!
— Libby B., Hartford, AL
i would not take my car anywhere else...great guys..friendly...excellent work and they don't try to add an extra screw or two in the owner of the car..lol
— tim b., headland, AL
Never fail me when i go.. Always greet me by name when entering the facility... I will always continue my service my service with them...
— Veronica G., Dothan, AL
By far the most courteous service I have ever received. The entire staff was knowledgeable and very helpful in all areas. I won't take my business anywhere except Tuffy!!!
— Pam T., Dothan, AL
I was in town purchasing a used vehicle and luckily, it was just down the road from Tuffy. I stopped by to get the oil changed and check the rear axle fluid and got so much more. The owner, the GM and 2 of the staff gave me their full attention and thoroughly examined the vehicle. I would recommend them to anyone looking for any vehicle service. Thanks guys.
— Peter B., Dothan, AL
I usually do my own maintenance and mechanical work but when in a pinch I've used Tuffy in the past. So of course this time I need to get a few things done fast and they got it done fast and were very nice to deal with.
— Jesse F., Dothan, AL
Once again I am completely satisfied with Tuffys. Whenever I am about to travel I ask them to look over our vehicle and they have never tried to rip me off. These guys are top notch and have my business indefinitely. Thanks Tuffys.
— Ryan M., Dothan, AL
This is the most helpful group you'll find anywhere. The prices are reasonable and the guys are fantastic.
— Vanessa R., Dothan, AL
Doug and the staff did an amazing job on installing brake pads and rotors on my truck. Great pricing and fast service! Took all the shakes out of my truck, and I'm back on the road! Thanks , Doug!
— Christal C., Dothan, AL
Thanks for a great job on the AC work on my 06 Malibu.
— mike w., dothan, AL
Sunday morning...and My truck would not start..it was simple starter, however I don't own the proper tools nor have the time. Tuffy in Dothan, RCC, fixed me, had me towed, and although the fee was an "Ouch" I have to say Johnny was very nice and a complete professional. He gave me all the cost breaks he could and I was up and running within 1 hour after it was towed to the shop. Higly recommend them. Very satisfied customer here!!!! Thanks guys!
— Lee Roberds ., Dothan, AL
Great service and great prices!!!
— Krista G., Ashford, AL
I took my car to a dealership to get some work done which had nothing to do with my air but when I came to pick my car up, the air did not work. After going back and forth with the dealership, I left the lot with no air but a couple days later, I did receive a coupon in the mail from the dealership saying that they we're running a special on a/c repair. I am a single parent and I felt used. They should have reapired my air if it was working when I brought it in. Thank God for Tuffy! I took car to Tuffy's to get the air conditioning checked and found out that I was missing the air conditioning fuse. Tuffy's did not charge me for the fuse that they put in for me and they were so friendly and very honest with me and i really appreciate that. I am so happy that I have finally found an auto repair shop that I trust. The staff at Tuffy's is awesome!
— Tamika S., Abbeville, AL